Casino games Privacy Policy — Your Information Is Safe With Us
Last Updated: January 2025
Why We Publish This Policy
Casino games places the highest importance on the privacy of players in Bangladesh. When you create an account or play games on our platform, some of your personal information comes to us. This policy explains how we collect that information, the purposes for which we use it, and how we keep it secure. We believe transparency is the foundation of trust, which is why this document is written in simple, clear language so every user can easily understand it.
By using our platform, you are considered to have consented to this privacy policy. If you have any questions, our support team is always ready to help. This policy may be updated from time to time, and we will notify you of any changes on this page. We will never sell your information to third parties without your permission.
Encrypted Protection
All your data is securely stored through SSL encryption.
Not Sold to Third Parties
We will never sell your personal information to outside parties under any circumstances.
In Your Control
You can request to update or delete your information at any time.
What Information Is Collected and Why
Registration & Identity Information
When you create an account at casino games, we collect your name, email address, mobile number, and date of birth. This information is used to verify your account and confirm your identity. In compliance with applicable laws in Bangladesh, we verify user age and ensure that only adults are using the platform. A copy of a national ID card or passport may sometimes be requested for identity verification. This information is stored on secure servers and is not used for any purpose other than those specified.
Financial & Transaction Information
During deposits and withdrawals, we record information about the payment method, transaction amount, and transaction time. When transactions are completed via bKash, Nagad, or Rocket, the relevant reference numbers are stored. This information is used to ensure account security and to prevent money laundering. We never store your full payment card details or mobile banking PIN. If a suspicious transaction is detected, we may contact you in the interest of your protection.
Device & Usage Information
We automatically record the device you use to access the platform, the browser or app version you are using, and your IP address. This information is used to improve platform performance and for security analysis. We use cookies and similar technologies to personalize your browsing experience. You can disable cookies through your browser settings if you wish, though some features may not function as a result. By analyzing usage patterns, we display more relevant games and offers for you.
Contact Information
If you contact our customer support, the details of that conversation may be retained to improve service quality. The content of communications made via email, live chat, or phone is kept confidential and used solely to provide the necessary support. Even after your complaint or feedback has been resolved, some information may be kept on record to help resolve similar issues more quickly in the future. We never share your contact information with third-party marketing agencies.
Your Rights & Our Responsibilities
Every user registered at casino games has full rights over their own information. You can update your profile information at any time and request account closure if needed. When an account is closed, we will delete all data except the minimum information required to fulfill our legal obligations. You can request a copy of your stored information, and we will provide it within a reasonable timeframe. If you believe your information is being used incorrectly, please notify us by emailing [email protected].
Right to Data Correction
If there is incorrect information in your account, you can correct it at any time. Keeping accurate information on file is also important for your own protection.
Right to Erasure
When an account is closed, all personal data is deleted except where required by law. This process is completely transparent.
Data Portability
Email support to receive a copy of your stored data. We will send it to you within the specified timeframe.
Unsubscribing from Marketing Messages
You can opt out of promotional emails or SMS at any time. This can be done through Account Settings or by contacting Support.
Cookies, Third Parties & Policy Changes
Our website and app use both session cookies and persistent cookies. Session cookies are automatically deleted when you close your browser, while persistent cookies help remember your preferences. Third-party payment gateways (such as bKash, Nagad) operate under their own privacy policies, and we are not responsible for those policies. We only work with trusted service providers that help improve platform performance, and they are bound by strict confidentiality agreements.
This privacy policy may be updated as needed. If any significant changes are made, we will update the date at the top of the page and notify registered users via email. Continued use of the platform after a new policy takes effect will be considered your consent to the changes. We recommend that you revisit this page from time to time. For any questions, contact us at [email protected].